You will be responsible for paying for your own shipping costs for returning your item. They are not exchangeable for cash, nor are they transferable. A credit note will then apply.Īll Barefoot Gypsy gift vouchers are redeemable for merchandise only and can be used in the showroom or online. If you do change your mind before your item arrives, we need you to do this within 10 days. A replacement will be dispatched, if there is no replacement available a refund will be issued.īased on the nature of our business, there are times where items will be pre-ordered. We must be notified in writing of any damages or missing items upon receipt of goods, including proof of damages during this period. It is the buyers' responsibility to inspect the goods within 48 hours of delivery. If your return is approved, we will initiate a refund to you.ĭamaged Goods & Missing Items - Refund Policy We will immediately notify you on the status of your refund after inspecting the item. Once we receive your item, we will inspect it and notify you that we have received your returned item. Refunds are only offered for faulty goods that do not match the description or do not perform to their function. All goods must be returned in a new and unused condition with all original tags and packaging. We do not offer exchanges after a 7-day period.Įstilo Emporio - We accept exchanges for size of garment within 7 days of receipt of goods. We offer exchanges in the form of a credit note with Barefoot Gypsy. Unfortunately, we are unable to honour change of mind returns for international orders. If it is an option for you, we would prefer you to return your item to the showroom. Please take special care with packaging an item to return it to us to ensure it is returned in its original condition. Original shipping and freight charges are non-refundable for change of mind. Your item needs to have the receipt or proof of purchase. Barefoot Gypsy reserves the right to deny a refund or credit if the item is not returned in the specified condition. Your item must be in the original packaging and have all tags attached. To be eligible for a return, your item must be unused and in the same condition that you received it. You have 7 days to return an item from the date you received it. You can choose between a refund, exchange or credit where goods are faulty. We ask that you choose carefully, as as much as we like to be flexible, we do not give refunds if you simply change your mind or make a wrong decision. We are happy to provide you with a quote. Larger items, particularly fragile or bulky items may incur significant freight costs, but soft furnishings, rugs and smaller items should not pose a problem. We are currently working on ways of sharing our online shopping experience with our international friends, but in the meantime if you are somewhere other than Australia and find something you must have in our store, please contact us via email at to discuss shipping options and availability. All orders must be inspected upon delivery and any breakages mist be reported and photographed within 24 hours of receiving your order. third-party couriersīarefoot Gypsy inspects and takes due diligence while packing your order to ensure it arrives in the best possible condition. Any questions or follow up regarding delivery can be directed by email to Gypsy cannot be held responsible for late or failed deliveries for reasons outside our control e.g. While we aim to get your order delivered to you within 5 – 10 working days, in the unlikely event of extended delays, we will endeavour to inform you. By placing an order for goods you agree that your details, such as name, contact numbers, delivery address can be passed to those third party couriers.
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